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What's NEW!

What's New!!

Our walk-in sick clinic was established 3 years ago already!  Due to the increased volume of patient visits I would like to take this opportunity to announce that we are extending the walk-in clinic hours by an additional hour.  The walk-in clinic will now be available from 7:30 a.m. to 10:00 a.m. Monday - Friday.  There is NO walk-in clinic available on Saturday and all office visits that morning are by appointment only.  For all established patients over 2 months of age, that are signed in by 
10:00 a.m., will be seen by a provider in the order of their arrival time until all patients checked in are seen.  

Remember:  Walk-in clinic spots are only 10 minutes long, so to ensure efficiency of this service, we only address brief minor conditions such as sore throat, cold symptoms, earaches, fever of less than 3 days, cough, rashes and urinary tract infections.  Any more complex non-urgent medical conditions will be scheduled for an appointment with a provider at a different time.  Some of these concerns are headaches, abdominal pain, behavioral concerns, constipation, warts, New Patients and children with special healthcare needs which require more individualized attention for a longer duration of time. 


 

                                                                             
NCQA Recognition

In June 2016 Wheatfield Pediatrics again achieved Level 3 recognition (the highest level) for Patient Centered Medical Home (PCMH) from the National Committee for Quality Assurance (NCQA).

A Patient-Centered Medical Home is a team-based model of care led by a personal physician who provides continuous and coordinated care to maximize a patient's health outcomes.  Our PCMH practice is responsible for providing for all of a patient's healthcare needs, or appropriately arranging care, with other qualified professionals. It is a model of practice in which a team of health professionals, coordinated by a personal physician, works collaboratively to provide high levels of care, access and communication, care coordination and integration, as well as care quality and safety.

Our team of highly regarded Board-Certified pediatricians, nurse practitioners and physician assistants are committed to providing exceptional health care for your children.   

The 2016 Patient Experience Survey Results Are In!!!

Wheatfield Pediatrics set out to improve its patient experience, particularly in the areas of health promotion and access.  During the month of June Wheatfield Pediatrics collected survey data from 235 patients asking about experiences with their child's primary care providers.  The survey was composed of 18 questions that fit in five categories:

    1.  Ease of getting care
    2.  Waiting
    3.  Provider/Staff
    4.  Facility
    5.  Confidentiality

Results of the survey reveal that primary care providers are communicating well with patients during visits, with 99% of patients reporting that their child's providers always explain things clearly, listen carefully and provide clear instructions.  But, the data also reveals that 9% of the 235 patients surveyed felt there could be improvement on waiting for tests to be performed.  100% of the patients surveyed were likely to refer their friends and family to us.

Looking ahead, Wheatfield Pediatrics will continue to work to build community support for the services we provide to our families.  These survey results help us know what we are doing well, as well as, help us identify those areas that need additional resources to provide quality healthcare to all those in need.

Your opinions do matter!!!

Thank you for helping us to provide you with the best possible patient care experience!



Wheatfield Pediatrics is your Patient-Centered Medical Home and is currently working toward NCQA (National Committee for Quality Assurance) recognition.
 

What is a Patient-Centered Medical Home?

  • A team approach to providing total health care at our office for your child

 
Who is part of your child’s Patient-Centered Medical Home team?

 

  • Your health care provider
  • All other staff at your health care provider’s office
  • Most-importantly-YOUR CHILD and YOUR FAMILY! You are all the most important people on your health care team. Patient-centered is a way of saying that your child and you  are the focus of the health care

 
What do you need to do as part of your child’s Patient-Centered Medical Home team?

 

  1. Keep your child’s medical home providers informed!
  2. Let your child’s health care provider know about care they receive from other health care professionals
  3. Call your child’s medical home first with questions,  appointment requests, before you go to an Urgent Care or Emergency Room

 
      Call our office during regular business hours at:  716-807-7337

      After hours and on weekends call us at: 1-888-277-4574
 

  • Let your medical home know if your child  has been in the hospital
  • Let your medical home know of any change in your child’s medications after a hospital stay or from another health care provider
  • Bring all your child’s medications with you to each visit at your child’s medical home
  • Take an active role in your child’s health
  • Follow the health care plan that you and your team agreed on for your child
  • Set goals that your child can reach. Once these goals have been reached discuss new goals
  • Tell your team if your child is  having trouble staying with their care plan or if it is not working for them

 
What can your child’s Patient-Centered Medical Home do for them?

 

  • Help them manage their health care
  • Help answer all your health questions regarding your child’s care
  • Listen to your concerns
  • Coordinate your child’s care if additional services are needed
  • Encourage you to play an active part in your child’s health care

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Automated Appointment Reminder Service

In an effort to provide the highest quality of service to our patients, Wheatfield Pediatrics will offer automated courtesy calls, through a system known as HouseCalls, to remind you of your next scheduled appointment and yearly physical recall notifications by telephone, text message or e-mail.  

You will receive a telephone call 2 days before your appointment, and if the information is on file, a text message the day before to give you the day, date and time of your appointment.  You will also be able to either confirm or cancel your appointment by using your telephone keypad and pressing the following keys anytime during the message:

Press the 1 key to confirm your appointment

Press the 2 key to replay this message

Press the 3 key to cancel your appointment

If you are unavailable when the call is made and have voicemail or an answering machine, the system will leave you a brief message.  We will schedule you to receive your appointment reminder between 5 pm and 8 pm.

Please see a receptionist or call our office to complete a brief form choosing the method you would like to be reminded of your future appointments by either telephone, text message or e-mail.

Please note that Wheatfield Pediatrics will not be held responsible in the event your electronic message is not transmitted due to technical problems by your e-mail provider or other internet difficulties.  All personal identifying information is encrypted and your message will not be internally or externally forwarded to other third parties.

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